Frequently Asked Questions (F.A.Q)

How Can I Purchase Your Products?

Our products are available on Trendyol.com. You can follow our Trendyol store to take advantage of campaigns and discounts and shop without paying shipping fees.

I entered my password and email address correctly, but I cannot log in. What should I do?

If you are unable to log in after creating your membership, you can fill out the contact form on our website to request assistance.

How can I change the email address I used during registration?

You cannot change your registered email address. However, you can create a new membership with a new email address..

Can I shop from anywhere in Turkey?

You can visit our Trendyol store and shop from anywhere in Turkey.

How can I change my membership information and password?

After logging in, you can access your account information from the "My Account" section in the top right corner of the page. From there, you can update your membership information and password.

I forgot my password. How can I create a new one?

On the homepage, click the "My Account" icon in the top right corner to access the Member Login screen, and then click "Forgot My Password" to easily reset your password.

The product I want to buy is out of stock. What should I do?

There may be real-time stock changes on the website. You can click the "Notify Me When Available" button on the product page of the item you like to receive an email notification when the product is back in stock.

I want to shop for my company/business and request corporate dealership. What should I do?

After creating your membership, you can send your corporate information to validus.com.tr via email for evaluation and request corporate membership. You can also request assistance from customer service.

How can I change my saved addresses or add a new one?

After logging in, you can access your account information from the "My Account" section in the top right corner of the page; you can change your saved address information in the "Address Book" section or add a new address.

How can I cancel my membership?

You can cancel your membership from the "My Account" section, or you can request membership cancellation by filling out the contact form on the Contact page located at the bottom right of the homepage.

Can I access www.validus.com.tr from mobile devices?

You can access our website from mobile browsers or by downloading our mobile applications for iOS and Android devices.